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      Refunds/Returns: 

      If you have simply changed your mind we do not provide refunds. Special consideration will be given in exceptional circumstances, however you must be able to provide satisfactory proof of purchase. Further, the merchandise must be:

      • in saleable condition;
      • in the same condition that you received it, unworn or unused, with tags, and in its original packaging;
      • returned to us with any gift or bonus received with the merchandise (if applicable);
      • the exchange or refund is sought within 15 days of purchase.

      To start a return, you can contact us at support@belle-rose.co If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 
      You can always contact us for any refund/return question at support@belle-rose.com

      We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment methodPlease remember it can take some time for your bank or credit card company to process and post the refund too. 

      Important: All international orders are non refundable.

      Exchanges 
      The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

      Damages and issues 
      Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

      Exceptions / non-returnable items 
      Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

      Unfortunately, we cannot accept returns on sale items or gift cards.